What we collect when you book a ride, why, who receives it, and your choices.
Wording last changed November 11, 2026.
TrustRide runs this site, trustride.us, and is responsible for the information you give it. “We” and “us” below mean TrustRide. This policy is about riders and visitors to this site.
A day trip request has the same contact details, with the pickup address, date, vehicle, number of passengers and your note.
Your name, email address and, if you give it, your phone number; your password, stored only as a one-way hash, never as you typed it; the addresses you save; and the rides you book while signed in.
Your stars, your comment and, if you give one, a private rating of your driver. Your comment may appear on this site with your first name only, after the company approves it. Your rating of the driver is never published.
Each ride has its own page, linked from the screen after you book and from our emails to you. It shows the ride, its driver once one is assigned, and your messages with dispatch, and you can cancel the ride there until a driver is assigned. The link needs no password, so anyone you send it to can see the page and do the same. What you write there is kept with your booking, so dispatch can read it.
While your ride is happening, the page also shows your driver's car on a map, when their phone shares it, with a rough estimate of when it gets to you. Anyone with the link sees that too, and only during the ride.
It's your choice, on your ride's page, while your driver is on the way to you. Your phone sends where you are about every 30 seconds while the page is open. We keep only the latest position, with your booking, and delete it when your driver says they're outside, when the ride ends or is cancelled, or when you tap Stop. Your driver and dispatch see it.
To stop abuse, our server keeps your IP address in its memory, for about a day after your last request, to limit how often forms can be sent. It is not saved with your booking. The server's log records errors; we keep names, addresses and messages out of it where we can.
We do not sell your information, and we do not use it for advertising.
This site sends no text messages at the moment.
This site sets no advertising cookies. Its own cookies only keep people signed in:
ht_user keeps you signed in to your account, for up to 30 days or until you sign out.ht_session keeps the company's staff signed in to the admin panel. Riders never get it.Google Maps, named above, may set its own cookies.
“Remember me on this phone.” When you book with it ticked (it is, unless you untick it), your name, number and email if you gave them, whether your phone can get texts, your recent places and your last three trips (with any apartment or gate code and lady-driver request) are saved in this browser's local storage, so the form can fill them in next time. So are the places and routes you save, with the names you give them. “Not you?” removes the person's details and keeps the places and routes saved on this phone; “Forget me” removes all of it. That copy stays on your phone until you tap “Forget me” or clear the browser's data, and it holds no dates, times, flight numbers or notes. The form also keeps which kind of trip you chose or booked last (Airport, Local or Day trip), so it opens there next time. What you are filling in, and a request whose answer didn't reach your phone, are kept in this browser tab's own storage until you close the tab.
Where you came from. When you arrive from another website, or through a link or ad of ours, the site notes where from: only that website's name, such as google.com, and the link's campaign words, such as “flyer”. It keeps this in this browser's local storage and sends it with a ride or day trip request for 30 days. After that it isn't used, and the site deletes it the next time you visit. A later visit from another website or link replaces it. Nothing else is collected for it: not the address of the page you came from, and nothing else in the link.
To see, correct or delete your information, contact us (below). We may need to keep some booking records for the company's accounts or because the law requires it.
Account passwords are stored only as a one-way hash, and the admin panel needs a password. The site is served over HTTPS. No site is perfectly secure: if you think your information has been misused, tell us.
This site is not meant for children under 13, and we do not knowingly collect their information. If you believe a child has given us information, contact us.
Parts of this page follow the site's settings: when a service is added or removed, the list above changes with it. The wording last changed on November 11, 2026.
TrustRide
Phone: (917) 325-1721
See also our Terms of Service.